Last updated: 29 September 2026
This Privacy Policy explains how Last Minute Bouncy Castles, operated by AYH Group, collects, uses, stores and protects your personal information when you visit www.lastminutebouncycastles.com, contact us or make a booking.
We process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK privacy legislation.
Last Minute Bouncy Castles is responsible for the personal information collected through this website and during the provision of our services.
Contact details:
Last Minute Bouncy Castles
AYH Group
1st Floor
507 Centennial Park
Elstree
Borehamwood
WD6 3FG
Email: bookings@lastminutebouncycastles.com
Telephone: 0203 909 4333
We may collect the following information:
Please do not provide unnecessary sensitive personal information through the website or order notes.
We collect information when you:
We use your information to:
We process personal information using the following lawful bases:
We need certain information to accept, manage and fulfil your booking.
We may need to retain and process information to comply with tax, accounting, insurance, health and safety or other legal requirements.
We may process information where reasonably necessary to operate, protect and improve our business, prevent fraud, manage complaints and provide customer support.
We rely on your consent for optional marketing and for nonessential website cookies where consent is legally required. You may withdraw your consent at any time.
Online deposit payments are securely processed by Stripe.
We do not store your complete card number, security code or full payment card details. Stripe processes your payment and provides us with confirmation, payment status and a transaction reference.
Stripe processes personal information under its own privacy policy and security procedures.
A £50 deposit is collected when you make a booking. The remaining balance is payable in cash upon delivery unless we agree another payment arrangement with you.
Information connected to your booking may include:
This information may appear in our WooCommerce order records, WooCommerce Bookings records, business calendar and confirmation emails.
We only share information where necessary to operate our website, process payments, fulfil bookings or comply with the law.
Service providers may include:
These providers may process information on our behalf under their own privacy policies and contractual obligations.
We do not sell or rent your personal information.
Some service providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used in accordance with UK data protection law.
We retain booking, transaction and accounting information for as long as reasonably necessary to provide our services and meet our legal, tax, insurance and accounting obligations.
Certain business and transaction records may be retained for at least six years.
Information connected to an accident, complaint, legal matter or insurance claim may be retained for longer where necessary.
Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer required.
When information is no longer required, it will be deleted or anonymised where reasonably possible.
We only send optional email marketing where you have actively agreed to receive it or where another lawful basis allows us to contact you.
Agreeing to marketing is not a condition of making a booking.
You can unsubscribe using the link in a marketing email or contact us at bookings@lastminutebouncycastles.com.
Our website uses cookies and similar technologies.
Necessary cookies may be used to:
With your consent, we may also use nonessential cookies for analytics, performance or marketing purposes.
Where required, you can accept, reject or manage nonessential cookies using our cookie consent banner.
Third party services may place their own cookies and process information under their own privacy policies.
Our equipment and services are intended for children, but bookings must be made by an adult aged 18 or over.
We do not intentionally collect personal information directly from children. Please do not enter unnecessary information about a child within order notes or booking forms.
If you contact us through a social media platform, that platform may retain a copy of your communication under its own privacy policy.
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
No internet transmission or storage system is completely secure. You are responsible for keeping any account password confidential.
Depending on the circumstances, you may have the right to:
Some rights may be limited where we must retain information for legal, tax, insurance, contractual or fraud prevention purposes.
To exercise your rights, email bookings@lastminutebouncycastles.com. We may need to verify your identity before responding.
Please contact us first if you have concerns about how we use your personal information.
You also have the right to complain to the Information Commissioner’s Office.
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
We may update this Privacy Policy when our services, website, legal obligations or service providers change.
The latest version will be published on this page with its updated date.
If you have questions about this Privacy Policy or how your information is handled, contact:
Last Minute Bouncy Castles
AYH Group
1st Floor
507 Centennial Park
Elstree
Borehamwood
WD6 3FG
Email: bookings@lastminutebouncycastles.com
Telephone: 0203 909 4333