1. GENERAL BOOKING INFORMATION
1. Last Minute Bouncy Castles supply a range of inflatables and soft play equipment which are all listed on our products page. These items are usually booked out for parties, celebrations (baby showers, religious celebrations) and many more events indoors or outdoors subject to weather. We deliver in and around Hertfordshire, Bedfordshire, Cambridgeshire and London as requested by our client or customer (The Hirer) for a pre-arranged price at the client’s home or suitable venue.
2. We take preliminary bookings either by phone, Facebook or e-mail, which must be confirmed within 3 days. An advanced booking fee is required to secure your booking. The booking fee is non-returnable should you cancel the party at any time. We understand that sometimes plans change and where possible will transfer your booking to an alternative date. More information on the booking fee is below.
3. When booking on via our website the required booking information is requested on our check out page, however if you book by phone or direct email we will respond accordingly. Once received we will book you in to our booking system and send confirmation of your party booking or party supplies. All bookings are NOT CONFIRMED until we receive your booking fee. Email confirmation of your booking and any payments received will be sent to you via email to the email address your supplied.
4. Our privacy policy can be found on the following link: www.lastminutebouncycastles.com/
2. BOOKING FEE
1. We ask for the full payment in advance to secure your booking. If you book on our website you will be asked to pay the full fee up front for each of the items that you’ve booked out, this is only applicable to Bouncy Castles, soft play equipment is always paid in full. If you book via email or by phone details of how to make this booking fee will be emailed to you along with your booking confirmation. If you do not receive these emails, please check your spam / junk folder.
2. Your advance payment is a non — refundable booking fee, covering our administrative costs when reserving your date and assets / equipment. Please see below for more information on circumstances where this may be refunded
3. Booking fees are to be paid within 3 working days, when packages / assets / equipment and dates have been reserved. Last Minute Bouncy Castles cannot hold any dates for assets / equipment without a booking fee paid.
4. Last Minute Bouncy Castles will send a reminder email if no fee has been received after 3 working days. Should we not receive your payment after 5 working days Last Minute Bouncy Castles reserves the right to cancel your booking and release the date and or assets available to be booked by others.
3. SETUP TIMES
1. A member of staff from Last Minute Bouncy Castles will make a personal assessment of the location, if the booking is in a hall, they will ensure that all fire escapes are not blocked a long with access and exit doors. Once they have deemed the location a “suitable location” a single Bouncy Castle should take approx. 25 minutes to set up, packages or multiple Castles would take a minimum of 45 minutes to set up.
2. Last Minute Bouncy Castles will not be liable for any refund, in part or whole, where ‘we’ are late accessing the venue and setting up purely because of earlier events over-running, or where ‘we’ are prevented from accessing, setting up or providing our professional services by the venue management. Neither will Last Minute Bouncy Castles be obligated to provide an extension to the agreed timescale on a pro¬rata basis in these circumstances.
3. Should we be provided less setup time or unable to gain access to the venue due to circumstances beyond our control we also reserve the right to provide an alternative setup than booked or a minimal setup in order for us to start at the booked time.
4. Due to other potential bookings on the day, it is very important the agreed party start and finish times are adhered to. Should you, on the day, wish Last Minute Bouncy Castles to start later or remain longer, this is at the discretion of Last Minute Bouncy Castles.
5. Last Minute Bouncy Castles will contact you the evening before your party / event or party supplies order as a matter of courtesy and to ensure that we still have the correct details, you are however free to contact us at any time.
4. PARKING
1. It is the responsibility of the client / customer to provide Last Minute Bouncy Castles with a parking space close to the venue and where required, cover the cost of parking. Last Minute Bouncy Castles will require one parking space suitable for a transit van. You will be requested to provide parking information when booking. If you are aware of any parking restrictions, such as residents parking, pay and display, or time limits this must be provide when booking your party. Should parking not be available near your venue or delivery address we must be informed of this at the time of booking. In these circumstances we will also require additional time to unload/load the required equipment for the party / event.
2. Last Minute Bouncy Castles will aim to arrive at your venue at least 1 hour prior to the start of the event.
5. BOUNCY CASTLES & SOFT PLAY
Please adhere to the following rules when hiring or using bouncy castles:
All equipment must always be supervised by a responsible adult.
No hard objects are allowed on the bouncy castle / inflatable, including shoes or any kind of footwear, glasses, jewellery or toys
Food, drinks and other messy objects are not allowed on the bouncy castle / inflatable. If we believe this rule has been broken, or if the bouncy castle / inflatable is returned in a condition beyond what would be expected from normal use, the hirer will be liable to pay a £50 charge to cover the cost of cleaning.
Do not sit or climb on the rain covers or the walls of the bouncy castle.
Do not overcrowd the bouncy castle.
Please remove any children who are misbehaving.
Please segregate sessions into people of a similar size or age.
Generators and air blowers must be placed in an area that ensures they are not a trip hazard. Children must not be allowed near the air blower or generator.
Generators and air blowers must be sheltered to protect them from rain showers.
Do not smoke near the bouncy castle / inflatable / generator or blower.
If the bouncy castle / inflatable is damaged due to negligence or malicious acts, the hirer will be liable to pay for the full cost of any repairs required. Any repairs required will be carried out by a PIPA inspection body. If the Bouncy Castle/Ball Pit are beyond economical repair the Hirer will be liable to pay for new replacement castles/ball pits.
IMPORTANT NOTE: The person that delivers the bouncy castle, inflatable, or hired party equipment will be the same person who will collect the bouncy castle, inflatable, or hired party equipment. LAST MINUTE BOUNCY CASTLES DO NOT SEND ANYONE TO COLLECT THE EQUIPMENT ON OUR BEHALF! You will be fully liable, negligence for new replacements and costs if the equipment is collected by anyone else except Last Minute Bouncy Castles.
These are the Terms and Conditions for Hire of Bouncy Castles, Inflatables and Hire Equipment which are based on the standards set out by the Health and Safety Executive and the Local Authority. Please read these carefully. By making a booking with us you acknowledge and accept these Terms and Conditions, we will also ask you to sign a copy of these terms once we’ve set up the equipment.
It is the responsibility of the person/s hiring the equipment to ensure that all the reasonable steps are taken to avoid injury or cause damage to the equipment. Please ensure that the following safety instructions are followed:
1. WITH THE ACCEPTION OF OUR LARGE BOUNCY CASTLES no adult should use any of the equipment supplied by Last Minute Bouncy Castles. Other than our Adult sized bouncy castles all equipment supplied by Last Minute Bouncy Castles is solely for children’s use. These units are intended for use by persons below the age of 14 YEARS (below 16 years with permission of the management on certain equipment). Please ensure no persons over this age uses the equipment.
2. A RESPONSIBLE ADULT (OVER 18 YEARS OF AGE) MUST BE SUPERVISING THE EQUIPMENT AND CHILDREN AT ALL TIMES. No person under the influence of drink or drugs should supervise or operate the equipment, we would also request that the responsible adult, the hirer (over 18 years of age) must be present at the delivery address during both delivery and collection.
3. You may be requested to provide 2 forms of ID with at least one photo and your home address. For example, your driving license or passport are two forms of acceptable ID. On delivery we may also request to take a photograph of the responsible person alongside the equipment for additional security purposes (Any photos taken will be deleted on collection of equipment). We reserve the right to refuse hire.
4. If you do not have payment ready on delivery, we reserve the right to cancel your booking and withhold your booking deposit. Equipment will not be setup in advance of receiving payment.
5. Always ensure the equipment is not overcrowded, and limit numbers according to the age and size of people using it. ALWAYS AVOID A MIX OF LARGE AND SMALL CHILDREN AT THE SAME TIME. Our delivery team will detail the exact number of children permitted for each of the equipment hired.
8. DO NOT allow anyone to bounce on the front step as children could easily bounce off the inflatable and get hurt. The step is there to assist users to get on and off! Always enter and exit the inflatable from the front of the step and not the sides. Any safety mats supplied are to be kept in position and users must enter and exit the bouncy castle via the matted area (Full adult supervision required!).
9. Ensure that no person with a history of Heart, Neck or Back Problems, High Blood Pressure, Joint Weakness or any person with a history of known medical disabilities are allowed to use the equipment. Also, any person who feels unwell should be removed immediately.
10. Climbing, hanging or sitting on the side walls is DANGEROUS and MUST NOT be allowed.
11. Children should not be pushing, colliding, fighting, attempting somersaults, wrestling, running or behaving in a manner likely to cause injury, damage or distress to others or the equipment.
12. Do not allow anyone to be on the inflatable during inflation or deflation as this could damage both the equipment and injure the user.
13. Where applicable ensure a safety zone of 6 feet (2 metres – subject to initial safety survey) around the equipment is always kept clear and anchor points are accessible. Occasionally check that the inflatable equipment is securely anchored/pegged down.
14. All shoes, glasses, jewellery and badges MUST be removed before using the equipment.
15. No face paints, party poppers, coloured streamers, silly string, food, drinks, sweets, chewing gum, pens, water (hosepipes, water pistols etc), soapy water (to create foam!), pets, toys, barbecues, smoking, shoes or sharp objects are to be allowed on or near the equipment. This will avoid both choking hazards and potential soiling of the equipment. Cleaning charges apply. A cleaning charge is normally from £50.00 but maybe more depending on the severity of the soiling. Any soiling damage will be charged as per contract. If it is not possible to remove the soiling, you may be liable to replace the equipment in its entirety. We will take photos prior to leaving the equipment.
16. Do not glue/stick/attach or hang any notices or signs to the bouncy castle and equipment as this can cause injury to the users and this normally also leaves a sticky residue on the equipment which is very difficult to remove and could cause damage to any printed graphics on the castle. Cleaning and damage charges will apply.
17. ACCIDENTS: In the event of an accident occurring, please notify us immediately by telephone on: 0203 9094333. Full details must be recorded in writing, including name and address of injured party, date, time and place of incident, circumstances of accident, responsible supervising adult. A copy of the report must be provided on collection.
18. Once the inflatable has been set up/erected by Last Minute Bouncy Castles, do not move or reposition the inflatable without our permission. Failure to comply may result in injury to users, any insurance invalidated and damage to our equipment. Any damage caused by the Hirer moving or repositioning the inflatable without our permission shall deem the Hirer liable for full repair or replacement costs in addition to any loss of business as a result of such loss or damage as per hire contract.
19. Please always leave the inflatables running, even during light rain. However, it is strongly recommended that the inflatable should not be used in high winds or wet conditions. Please only switch off the inflatable during extremely high winds and/or torrential rain. After rain showers, any wetness including bubbling (which is normal) can be dried with the aid of a towel. We reserve the right to cancel and/or collect the equipment at any time if severe weather warning comes into force.
20. If the blower stops working, ensure ALL users exit the inflatable immediately. Make sure the blower tube has not come loose, the deflation zip is still closed and that nothing is obstructing the blower. Failing all this, please contact us on 0203 9094333 for further assistance.
21. Always use the RCD plug provided (where applicable). Only used electrical equipment supplied by us, as all electrical equipment is fully tested to the appropriate Health and Safety Guidelines by a qualified electrician and fitted with British Standard approved connections. These connections are splash proof (except RCD’s) and can be left out in wet weather although do not allow them to become submerged in water.
22. Do not allow any person to interfere, adjust or repair any electrical item, even if qualified to do so. Failure to do so may result in additional cost for replacement or repair of damage parts.
23. Any damage to the equipment caused by misuse, neglect, loss or failure to follow these conditions, shall deem the Hirer liable for full repair or replacement costs in addition to any court costs or any loss of business as a result of such loss or damage as per hire contract.
24. Last Minute Bouncy Castles cannot be held liable for any damage to property (indoors or outdoors) whilst delivering or collecting equipment. It is the Hirers responsibility to ensure that on delivery and collection we have adequate access and clearances. Please also inform us of any known underground services present when securing the equipment to the ground using ground stakes (anchors).
25. Any extension cables which cannot be safely rooted out of the way of pedestrian traffic will need to be taped down and untapped at the end of the hire by the Hirer or covered with suitable shielding/matting or equivalent.
26. It is the Hirers responsibility to arrange adequate supervision of the children or vulnerable adults during setting up and packing away of the inflatable and equipment. Do not allowed the children or vulnerable adults to touch the equipment during setting up and packing away. Last Minute Bouncy Castles cannot be held responsible for children or vulnerable adults getting hurt on our equipment during setting up and packing away.
27. CANCELLATIONS: Bouncy castle outdoor hires may be cancelled up to 2 hours before the agreed delivery time due to adverse weather. Please call 0203 9094333 to discuss if you wish to cancel for this reason. For our refund & cancellation policy please see our refunds and cancellation page.
28. IMPORTANT NOTE: The person that delivers the bouncy castle, inflatable, or hired party equipment will be the same person who will collect the bouncy castle, inflatable, or hired party equipment. LAST MINUTE BOUNCY CASTLES DO NOT SEND ANYONE TO COLLECT THE EQUIPMENT ON OUR BEHALF! You will be fully liable, negligence for new replacements and costs if the equipment is collected by anyone else except Last Minute Bouncy Castles.
29. We reserve the right to refuse hire if the Hirer or the Hirer’s property is deemed unsuitable by us. Please check the sizes of the equipment and clearances required before delivery as we will not offer a refund if inadequate space is available.
For our refund & cancellation policy please see our refunds and cancellation page.
If you are unsure of anything please do not hesitate to contact us on 0203 909 4333
6. SOFT PLAY
It is the responsibility of the person who is hiring this Soft Play Package to ensure that all possible steps are taken to avoid injury or damage. Please ensure that the following Safety Instructions are followed:
The Soft Play has an age limit of 5 years old. Please ensure no one over this age uses the Soft Play equipment.
Please ensure that the Soft Play is kept in a clean condition. A cleaning fee will be charged should we have to clean the equipment more than what would be reasonably expected.
No food, drinks or chewing gum to be allowed on, within or near the Soft Play, this will avoid choking and avoidable mess. A cleaning fee will be charged should we have to clean the equipment more than what would be reasonably expected.
All shoes, glasses, jewellery and badges MUST be removed before using the Soft Play. Parents/guardians who enter the soft play area or walk over the padded floor tiles whilst supervising must remove their shoes. Any damage may result in the Hirer having to pay an additional fee. It is recommended for hygiene reasons that socks should be worn whilst using the Soft Play equipment.
No face paints, party poppers, coloured streamers or silly string to be used either on, within or near the Soft Play.
No smoking or barbecues near the Soft Play.
A responsible Adult (over 18 years old) must supervise the Soft Play at all times. Last Minute Bouncy Castles can supply event staff to supervise the use of the Soft Play but at an additional cost. Last Minute Bouncy Castles accepts no liability for any accidents or injuries that may occur whilst the equipment is on hire.
Always ensure that the Soft Play is not overcrowded, and limit numbers according to the age and size of children using it.
Children must not push, collide, fight or behave in a manner likely to injure or cause distress to others.
No pets or sharp instruments to be allowed on or near the Soft Play.
Please ensure that an area of 3 feet (1 metre) around the Soft Play is completely clear.
General Soft Play Requirements
Ball Pool – please re-bag the balls prior to your agreed collection time.
Any damage to the equipment must be reported to Last Minute Bouncy Castles as soon as possible and may result in an additional fee.
The Hirer will be responsible for any loss of equipment during the Hire Period and will be charged accordingly.
Last Minute Bouncy Castles are covered by Public Liability Insurance, and a copy of this is available on request.
DISCLAIMER
Please note that ALL persons using the equipment do so AT THEIR OWN RISK. The person/s or organisation hiring such equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse, neglect or reckless use of such equipment hired. The guidelines above are for the safety of all people using this equipment, and it is the sole responsibility of the Hirer to ensure they are always fully adhered to.
Last Minute Bouncy Castles cannot except any responsibility for any injuries sustained by anyone using the equipment hired. It is strongly recommended that the Hirer (you the customer) has adequate public liability insurance.
You will be required to sign a copy of this disclaimer on delivery.
DECLARATION
You will be required to sign a copy of the declaration to confirm that you have read, understood and agree to abide by these conditions of hire. (I am aware that whilst in my care I am fully responsible for the inflatable and equipment and will pay for any loss or damages that may occur).
If you are unsure about anything or have a question please contact us on 0203 9094333
7. CANCELLATION BY LAST MINUTE BOUNCY CASTLES
1. It is very rare for us to have to cancel a booking, but sometimes we are forced to due to circumstances that are beyond our control. Cancellation due to reasons beyond our control (except for weather please see below) a full refund of any monies paid including any booking fee, i.e. but not exhausted to vehicle breakdown, equipment breakdown, staff shortages or any other reason, excluding health and safety grounds, lack of space, access, wrong surface type or for not producing if requested acceptable forms of ID, as these are confirmed before booking and are down to the customer to check and confirm.
8. CANCELLATION DUE TO WEATHER
1. If we, Last Minute Bouncy Castles cancel due to poor weather conditions the option of either a new hire date or a full refund will be offered. If the customer cancels due to poor weather a new hire date will be offered but no refund will be given. Cancellations by the customer due to weather conditions must given at least 1 hour before the agreed delivery time. Failure to do so will result in the full hire or package charge payable.
2. Last Minute Bouncy Castles reserve the right to cancel any booking due to MET office weather warnings or on Police Scotland advise not to travel. This includes but not limited to, strong winds, heavy rain causing flooding, heavy snow or icy conditions were traveling to the venue may not be possible or potentially dangerous for ourselves or your guests.
3. We reserve the right to cancel any booking if on our arrival at the venue, carparks, paths or venue access is dangerous due to untreated surfaces, slippery or Icy, and may make delivery dangerous or unsafe for us and your guests.
9. CANCELLATION BY THE CUSTOMER
1. All cancellations must be made over the phone by calling 0203 9094333 during normal office hours of 9am to 6pm. Cancellations cannot be taken by voice mail, text, email or any other methods.
The following charges will apply to all bookings were cancelled by the customer:
– Cancellation for all outdoor bookings.
Cancellation on the day will result in the booking fee being retained by Last Minute Bouncy Castles
Cancellation 2 hour or more before the agreed delivery time – No charge except any booking fee paid.
Cancellation 7 full days before – No charge except any booking fee paid.
– Cancellation for all indoor bookings.
Cancellation on the day will result in the booking fee being retained by Last Minute Bouncy Castles
Cancellation 2 hour or more before the agreed delivery time – No charge except any booking fee paid.
Cancellation 7 full days before – No charge except any booking fee paid.
10. CANCELLATION DUE TO UNSUITABLE SURFACE OR SIZE / PART PACKAGE CANCELLATION
1. It is the customers / client’s responsibility to measure the size of the area that the bouncy castle or inflatable will be located, including the venues ceiling height for indoor hires. The bouncy castle / inflatable size is clearly displayed within the bouncy castle / inflatable description and its required area size. Last Minute Bouncy Castles reserve the right to cancel / refuse the setup of a bouncy castle / inflatable if:
The setup area is of an insufficient size that is likely to cause injury and/or damage to our equipment.
The surface type is not suitable for appropriate anchorage and/or likely to cause injury or damage to our equipment.
The ceiling height within indoor venues is not high enough and/or likely to cause injury or damage to our equipment.
For any other reason that Last Minute Bouncy Castles believe that a bouncy castle / inflatable or any equipment provided by Last Minute Bouncy Castles may or is likely to cause injury or damage to our equipment, the setup location or venue.
2. Where we are unable to set up the bouncy castle / inflatable due to issues relating to insufficient area size, unsuitable surface type or inadequate ceiling height the full remaining payment balance will still be payable.
3. When a bouncy castle / inflatable is hired as part of a party package but is cancelled due to insufficient area size, unsuitable surface type or inadequate ceiling height the full party package remaining payment balance will still be payable. Other services within the party package will still be provided.
11. CHILDREN & GUESTS ARE YOUR RESPONSIBILITY
1. Last Minute Bouncy Castles provide party entertainment but are not a child-minding service and we ask that parents and carers remember that the children are always their responsibility.
2. Children must be fully supervised by their parents/guardian/suitable adult during the duration of the party.
3. Last Minute Bouncy Castles will not be responsible for any accident or injury that may happen due to negligence of the child/parent/suitable adult during the party.
4. For bouncy castle hires a health and safety briefing will be provided and whilst we risk assess all our activities and make them as safe as possible, we accept no liability for loss, injury or damage sustained whilst we are present.
5. The parent or caregiver is responsible at all times for the general supervision of children within the party venue whether at home or at your venue, for the supervision of exits, and for ensuring that children only leave the party venue with their own parent or guardian.
6. Last Minute Bouncy Castles responsibility is strictly limited to the supervision of party activities provided by us.
If you are unsure about anything, contact us on 0203 9094333